Return and Exchanges

Online Order Returns

For products purchased on, original shipping charges and any shipping taxes are non-refundable. Returns and or exchanges are accepted within 30 days from the date your order was shipped. Only new and unused items are eligible for return or exchanges. Your online order’s packing slip is required for all returns. Please allow 2-3 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment. Please allow up to one billing cycle for the credit to post to your account. To return or exchange an item, please pack it in its original condition and send it back to us using one of the three methods described below. Exchanges are processed in two different steps. You will receive a return confirmation email for the items you are returning and a shipping confirmation email for the exchange replacement items when they are on their way. Unfortunately, item availability is not guaranteed.
Please note the following exceptions to our Return Policy:

  • For Canadian orders, please contact Customer Service for Return Authorization at 347-474-2021

  • Exchanges are not offered on PayPal or Amazon Payment orders. Returned merchandise to our warehouse will be processed as a refund to your PayPal or Amazon account.

  • International Checkout orders may not be returned or exchanged.

  • Any items purchased as Final Sale may not be returned or exchanged.

  • Methods available for Online Order Returns:

    (1) Use Our Pre-Paid return label

    Email us at for a Return Authorization (RA)  and we will email you a Return/Exchange packing slip, and Prepaid Return Label. Repack merchandise in the original package, enclosing the completed form. Affix the UPS pre-paid label included in your package and drop off in any UPS drop box, UPS Store or give to any UPS driver. Please retain the bottom portion of the UPS label containing the tracking information for your records.  

    (2) Use Another Shipping Method

    Complete the return form included with your order and repack merchandise in the original package, enclosing the completed form. Packaging must be returned using a trackable method. Sorry, we are not able to accept C.O.D. deliveries.

    (3) In-store Returns of Online Orders

    Merchandise purchased at may not be returned to any authorized retailers carrying Doughnut products. Your return must include the return form or order confirmation provided with your original order. To download a Return form with your order information, please email us at 

    Gift returns

    If you wish to return a product that you received as a gift from, the refund will go to the original form of payment, i.e., the credit card used to purchase it. If you wish to exchange a gift purchased online at, please contact Customer Service at 347-474-2021 for assistance. When returning a gift, please provide the order number or purchaser name, address, and telephone number to assist in processing the return. If you return a gift that was purchased through the use of a gift card, your gift card will be restored to its original value or a new one will be provided for you, to be used at any time on 

    If you need any assistance or have questions about our Return & Exchange policy, please call us at 347-474-2021, Monday - Friday 9:00AM - 5PM EST hours per day.

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